StainlessBottle.com · Fladeo factory channel

Returns & Warranty Overview for Drinkware Orders

Wholesale returns focus on documented manufacturing defects and shipment discrepancies, not preference changes after custom decoration is approved.

Typically eligible

• Vacuum failure or critical lid faults outside agreed quality levels
• Quantity shortages versus packing list with prompt photos
• Unused standard items within the stated review window when contracts allow

Typically not eligible

• Custom logo or Pantone work executed to approved artwork
• Damage from misuse, drops, or improper cleaning after delivery
• Assortment changes after production starts

Photograph cartons and units on receipt, note PO and SKU, and contact support before return shipment. Detail policy: returns & refunds, care, terms.